bpo - pune

Job Description	Roles & Responsibilities: 1. Contact customer via email, phone, conference call to identify and resolve collection challenges 2. Rigorously follow up on delinquent accounts to meet collection target as per the collection treatment cycle calendar 3. Staff the ACD to ensure that a collection representative is available to assist a customer who calls in to the Collection Group Toll-free number. 4. Coordinate with Dispute resolution team by following up on customer issues and resolving it at the earliest. 5. Take appropriate action as per the company policy and procedure by Suspending, restoring or disconnecting accounts and also maintain and track accounts which are suspended, restored and disconnected 6. Minimize revenue leakage by maintaining records of customers who are under the Watch List & BDR List 7. Trigger requests for adjustments to be passed on write off’s & Bad Debts. 8. Facilitate Cash inflow & Bad debt projection 9. Enhance collection effectiveness by setting up customers on payment plan and help coordinate payment schedules 10. Process payments from customer via Email, 11. Telephone or conference calls with Senior Executives and Sales
Desired Profile	Desired Skills: • 2+ year of Collections/Customer care/CRM experience preferably in Call Center environment with Telecom Billing/Telecom debt collection dept (for Sr Customer Service Associate) and 3 + year experience in collection/customer Service with a Telecom service provider (for Assistant Unit manager) • Excellent Business Writing skills • Microsoft Office, Excel & Outlook • Negotiation skills • Knowledge of end to end company order entry processes. • Ability to work as part of a team. • Basic computer and math skills. • Detail oriented • Excel experience • Ability to prioritize and manage multiple, diverse responsibilities and projects Preferred Skills: • Exceptional trouble shooting and problem solving skills. • Knowledge of telephony products and services preferred. • Excellent organization and analytical skills • Enhanced customer service phone skills. • Knowledge of telephony products and services. • Excellent time management skills
Experience	2 - 5 Years
Industry Type	BPO/ITES
Functional Area	ITES/BPO/KPO, Customer Service, Ops.
Education	UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location	Pune
Keywords	Collections
Contact	Pheju Saluja MPhasis Limited an EDS company
Website	http://www.mphasis.com
Job Posted	29 Sep

Bookmark this page