bpo jobs: Bpo job

Experience:0 - 2 Years

Location:Pune

Education:UG - B.A - Any Specialization,B.Arch - Architecture,B.B.A - Management,B.Com - Commerce,B.Ed - Education,B.Pharma - Pharmacy,B.Sc - Any Specialization,BCA - Computers,BDS - Dentistry,BHM - Hotel Management,BVSC - Veterinary Science,LLB - Law,MBBS - Medicine

PG - Post Graduation Not Required

Industry Type:BPO/ITES

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Posted Date:01 Oct

Job Description

Responsible for customer service turnaround within set time frames.

â€¢ Minimize customer dissonance, optimize charge out and cost per transaction.

â€¢ Monitor customer satisfaction levels and participate in developing improvement plans.

â€¢ Maintain customer and vendor databases.

â€¢ Implementation of new negotiated facilities services and programs.

â€¢ Ensure accurate documentation of customer profiles.

â€¢ Handle written customer correspondence on behalf of operations.

â€¢ Communicate with operations staff on client issues, policy change etc.

Desired Candidate Profile

Eligibility Criteria:

Age: 18 to 45 years

Education: UNDERGRADUATES/ GRADUATES

BE/BTECH/MCA/PGDCA/MBA NEED NOT APPLY

Experience: FRESHERS can also apply

PROCESS DETAILS: VOICE Process involving NIGHT SHIFTS as work hours.

Incase you fulfill the above criteria kindly walk in to one of the addresses mentioned below between 11AM and 6PM:

Wipro BPO (Monday to Friday)

Plot No. 2

Phase 1

Rajiv Gandhi Infotech Park

Next to Infosys BPO

Hinjewadi

Pune-411057

Wipro BPO (Monday to Saturday)

FC Annex, 1215, Shivajinagar,

Landmark: Lane opposite Fergusson College Gate 2

Lane adjacent to Hotel Savera

Next to TATA CAPITAL

Documents to be carried for the interview:

2 passport size photographs in color

2 printed copies of your resume

1 photo identity proof (original + photocopy)

CANDIDATES WHO HAVE APPLIED IN THE LAST 1 MONTH NEED NOT APPLY

Company Profile

We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations.