bpo jobs: tech support jobs

Experience:0 - 3 Years

Location:Bengaluru/Bangalore

Compensation:Rupees 1,50,000 - 2,00,000

Education:UG - Any Graduate - Any Specialization

PG - Any PG Course - Any Specialization

Industry Type:BPO/ITES

Functional Area:ITES/BPO/KPO, Customer Service, Ops.

Posted Date:11 Oct

Job Description

CONTACT PERSON GIRISH 9902251024

Walk-In for an Interview, from 14th Sep to 31st Oct 2009.(except for Sun) , from 10Am to 4Pbm Venue: 1B, Ecospace Belandur, Outer Ring Road, Bangalore 560 103-India Tel : +91 80 3918 0000

Job Profile: â€¢ Technical Support on basic operational or maintenance of Networking products like computer routers, modems . â€¢ Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. â€¢ Escalate problems when unable to resolve customer issues. â€¢ Log and sufficiently document all contacts with customers in designated tools. â€¢ Identify and provide input on unique or recurring customer problems.

Desired Candidate Profile

Graduate freshers like BE, B Tech ,BCA, MCA, MBA, Bsc, BHM, BBM, B com, BBA, or diploma holders and ITI,10+3.

Experienced from any domain with good communication skills, Basic technical knowledge, technical support, willing to work in night shifts/rotational shifts.

Strictly no under graduates with or with out experience

Company Profile

Microlandâ€™s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base