bpo jobs: Associate/Sr. Associate -(Technical)

Experience:

0 - 4 Years

Location:

Bengaluru/Bangalore

Education:

UG - Any Graduate - Any Specialization PG - Any PG Course - Any Specialization,Post Graduation Not Required

Industry Type:

BPO/ITES

Role:

Associate/Sr. Associate -(Technical)

Functional Area:

ITES/BPO/KPO, Customer Service, Ops.

Posted Date:

02 Apr

Desired Candidate Profile

Graduate freshers like BE, B Tech ,BCA, MCA, MBA, Bsc, BHM, BBM, B com, BBA, 10+2+3 Diploma or 10+3 Diploma.

Experienced from any domain with good communication skills, Basic technical knowledge, technical support, willing to work in night shifts/rotational shifts.

Job Description

Contact Person Sherry (HR Executive) - 9880587250

Walk-In for an Interview, from Apr 2010 to May 2010(Except for Sunday) , from 10Am to 4Pm Venue: 1B, Ecospace Belandur, Outer Ring Road, Bangalore 560 103-India

Job Profile: • Technical Support on basic operational or maintenance of Networking products like computer routers, modems . • Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines. • Escalate problems when unable to resolve customer issues. • Log and sufficiently document all contacts with customers in designated tools. • Identify and provide input on unique or recurring customer problems.

Keywords: Excellent communication, Troubleshooting Knowledge in Hardware & Networking

Company Profile

Microland’s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base